At Micro Center India, we are committed to providing quality products and excellent customer service. However, if you face any issues with your purchase, we offer a fair and transparent refund, return, and replacement policy to address your concerns. Please read the conditions, processes, and terms carefully.

Conditions for Refunds, Returns, and Replacements:

1. Eligibility for Refunds, Returns, and Replacements:

   • Customers can request a return for defective products, products damaged during delivery, or wrong products received from our website.
   • A valid unboxing video must be provided as evidence to support your claim.
   • The unboxing video must clearly capture:
     • The condition of the package before opening.
     • The unboxing process.
     • The product in its entirety, highlighting any reported damage or defect.
   • Claims without an unboxing video will not be eligible for refunds, returns, or replacements.

2. Time Frame for Requests:

   • Return, refund, or replacement requests must be initiated within 7 days of receiving the product.
   • Requests beyond this period may not be accepted.

Process:

1. Refund Process:

   • Once a claim is raised, our team will review the provided evidence and investigate the issue.
   • After verification, we will mutually decide whether to proceed with:
     • A full refund, or
     • A product replacement/return.
   • Refunds are processed only to the original payment method used at the time of purchase.
   • Refund processing may take 5 to 7 working days from approval.

2. Return Process:

   • If a return is approved, we will provide detailed instructions for returning the product to Micro Center India.
   • The product must be returned in its original packaging, with all accessories, manuals, and any accompanying materials intact.

3. Replacement Process:

   • If the product is broken, defective, or if you receive the wrong item, we will replace the product at no additional cost.
   • The customer must provide the necessary unboxing video and evidence of the issue.
   • If the product is out of stock, we will inform the customer about the expected restocking time or provide a refund.

4. Customer Responsibility:

   • Ensure the product is carefully inspected during the unboxing process.
   • Handle the delivered package with care to resolve issues more efficiently and ensure the best possible support.

Terms and Conditions:

1. Refunds, returns, and replacements will only be processed after verifying the unboxing video and the issue reported.
2. Refunds may not be applicable if the product is damaged due to mishandling after delivery or if the unboxing video does not clearly show the reported issue.
3. Refunds are processed only to the original payment method used at the time of purchase.
4. In case of a return or replacement, the product must be returned in its original packaging, with all accessories intact.

Need Assistance?

• For further queries or concerns, feel free to reach out to our support team at help@microcenterindia.com or call us at +91 6290337892.
• You can also visit our Contact Us page for additional assistance.

We appreciate your trust in Micro Center India and strive to provide you with the best shopping experience!