Refund and Returns Policy

1. Conditions for Refunds, Returns & Replacements

1. Eligibility:
   • Defective, damaged-in-delivery, or wrong items.
   • A valid unboxing video is mandatory showing:
     • Package condition before opening.
     • Full unboxing process.
     • Product details highlighting any damage/defect.
   • Claims without video cannot be processed.
2. Time Frame:
   • Initiate requests within 7 days of delivery.
   • Late requests may be declined.

2. Process

1. Refund:
   • We review your claim and video evidence.
   • Approved resolutions:
     • Full refund to original payment method.
     • Replacement or return.
   • Processing takes 5–7 working days after approval.
2. Return:
   • We’ll share return instructions once approved.
   • Return in original packaging with all accessories & manuals.
3. Replacement:
   • No-cost replacement for defective, broken, or wrong items.
   • Video evidence is required.
   • If out of stock, you’ll be offered refund or restock timeline.
4. Customer Responsibility:
   • Inspect and record unboxing carefully.
   • Handle packaging gently to support your claim.

3. Terms & Conditions

1. Processing only after unboxing video & issue verification.
2. No refund if mishandled post-delivery or evidence is insufficient.
3. Refunds issued only to original payment method.
4. Returns/replacements require original packaging & all accessories intact.